Frequently Asked Questions
How can I contact you?
On the bottom right of the website, there is a chat button. Click on it and it’ll show you pop up window. You can chat with us on the pop-up window Secondly, you can email us by filling out the contact form in the Contact Us section as mentioned previously.
Where are your policies?
All of our policies are listed in the footer of our website.
I am encountering odd behavior when I’m using your website
If something is not loading properly, refresh your screen or try a different browser. We are constantly upgrading the website so if you’re experiencing any issues it may just be that we’re working on that particular page. That being said, you really shouldn’t be experiencing any issues as we do most of the work offline and only make the changes live when they’re 100% ready. In any case, you can always give us a call if you’re experiencing technical issues.
What if I only know the part number?
Enter that into the search bar at the top of the website and you should be able to find what you’re looking for. We have one of the most comprehensive search engines built in so you’re always going to get what you’re looking for.
Will I see the final price before placing an order?
Yes, you are always given the final price, including shipping, before you place your order. Please be sure to enter an accurate zip code in order to receive accurate shipping costs.
What should I do when I have questions and it’s not during your business hours?
You can always submit a query through our Contact Us section if no one is available to help you via phone or chat. Our staff is constantly answering your emails so you should receive an answer within 24 hrs.
Do you sell the saddlebags in pairs?
Yes, all saddlebags are sold in pairs unless otherwise stated.
How will my order be confirmed?
If an order was received properly, you will get an automatic confirmation email stating that your order was received and will be processed accordingly.
How can I tell if an item is in stock?
If an item is in stock, it will say “In Stock” in green letters right below the price.
My item shows “in stock” but doesn’t allow me to purchase because it’s “out of stock”?
While this shouldn’t normally be the case, there are some times where a product is not showing correct stock levels and may show “In Stock” while not in stock. Since everything is automated, this should NEVER be the case but it can happen. In this given case, you’ll be contacted by our customer service staff via phone or email.
If I don’t see what I’m looking for on your website, can you special order it for me?
If the product you’re looking for is not listed on our website, chances are that we may not be able to get it for you. However, since companies are always updating their lines it may just be a matter of time until we have it available. If we carry the brand for the product you’re looking for, give us a call to see if you can order that particular item.
Where can I find the size chart for the item I’m interested in?
If the item you’re looking for has a size chart, it will be visible on the product page. For example, if you’re looking at a jacket. There’s a small “Size Chart” link right above the sizes that are available. There’s also a ruler icon right next to it that will pop up the corresponding size chart for that product.
My item doesn’t fit even though I followed your size chart.
In the unfortunate case that this actually happens to you, let us know so we can exchange it for a bigger/smaller size. You can call us or chat with one of our reps online to do this.
How do I find what kind of motorcycle I have?
If you don’t know what kind of motorcycle you have, the easiest way is to look at your registration. You do have one, right?
Can I return a part if I’ve already used it?
Generally no, most return policies require the part not to be used in order for you to get a full refund. However, some exclusions may apply.
How do I process a return?
In order to begin the return process, please click on the Return link at the bottom of the page.
How can I tell if my order was shipped?
You will automatically receive a tracking number once your package has been shipped. If you do not receive one after 48 hrs, there may be an issue in which case we will contact you accordingly.
When will I receive my order?
For general standard ground shipping please allow 5-7 business days for delivery. If you require faster shipping, please let us know at the moment of placing your order. Generally, it doesn’t take the full allotted time either way. Once you have a tracking number, you can better estimate the expected delivery time according to the carrier.
Do you ship to P.O. Boxes?
No, generally the items we ship are bigger than all traditional post office boxes. If we were to ship to a P.O. Box, the post office would just turn around and send it back to us because they cannot handle larger parcels. In order to guarantee a speedy delivery, we do not ship to P.O. Boxes.
How do I opt out of your mailing list?
If you are receiving marking emails that you are no longer interested in, at the bottom of the latest email, there is a “Preferences” link where you can decrease the amount of email frequency you receive and an “Unsubscribe” link where you can completely unsubscribe from our mailing list.
How can I write a review on a product?
Reviews are very simple. Please go to the product you want to write the review. Click on “Write Review” and enter your name, email address, review title and give your review a rating. You can choose to give a product between 1-5 stars, 1 being the lowest score and 5 being the best score. Below your rating, you can enter a detailed product review in the box provided. There is no limit to the length of the review. Once you are done writing the review please click the “Submit Review” button. Most reviews are automatically uploaded but sometimes can take hours. Reviews using offensive language or reviews that contain spam will not be published. Spam reviews are considered those that are irrelevant to the product or direct the user to another website or product that has no relevance with the product being reviewed.
I tried to check out and the item in my shopping cart disappeared, what happened?
We apologize for such inconvenient in advance. However, if this happens it means that another customer has purchased the product that had a quantity of 1 in stock. Please note that adding the product to the card does not guarantee that you have purchased the product. Only when you have paid for the product, can you guarantee that you have purchased a product in stock?
My email address has changed. How do I update this information to my current account?
Please log into your account. From the top right drop down menu choose “Change Personal Information” and change your email address.
The item I want is out of stock. What do I do now?
Very simple, please have one of our chat representatives add you to our backorder email list. You will receive an email as soon as that particular product is back in stock.
What are cookies? Do I need to enable cookies on my browser?
Cookies contain a small amount of data that is used to track a customer’s habits. Most browsers allow cookies. The cookies do not store personal information, for example, credit card information, etc. Most E-commerce websites have cookies.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please call, or chat with us in order to resolve any authorization problem.